Frequently Asked Questions

Find answers to common questions about your condominium community.

Welcome to City Sites Property Management.

We understand that condominium living can sometimes raise questions, and we're here to help make things easier. Explore our frequently asked questions for guidance on common condominium matters, accessing services, submitting requests, and understanding your responsibilities as a unit owner or resident.

For property-specific inquiries, please contact your community's dedicated property management team.

How do I order a status certificate?

How can I contact my property manager?

What if I cannot reach my property manager?

Can I contact the Board of Directors at my condominium?

How do I submit a question, concern, or complaint?

Still have questions?

We're here to help. If you cannot find the information you're looking for, please contact your condominium's property management team for assistance. Our team will be happy to direct your inquiry to the appropriate person.

For general inquiries, contact City Sites Property Management at info@citysitesmanagement.com or call 905-232-1260.

Frequently Asked Questions

Find answers to common questions about your condominium community.

How do I order a status certificate?

How can I contact my property manager?

What if I cannot reach my property manager?

Can I contact the Board of Directors at my condominium?

How do I submit a question, concern, or complaint?

How can I pay my common element assessment (CEA) or monthly maintenance fees?

How do I set up or change my pre-authorized debit payments?

What should I do if my maintenance fee payment is missed or returned?

Why have my monthly maintenance fees increased?

How do I report a maintenance issue in my unit or common areas?

Who is responsible for repairs inside my unit?

What should I do in a building emergency?

How do I report a problem with an elevator, HVAC system, or other building equipment?

How can I find out about scheduled maintenance or building shutdowns?

How do I book an elevator or schedule a move?

How do I reserve an amenity or party room?

How do I obtain a parking permit or report a parking issue?

I am a new owner or tenant. What information do I need to provide?

Where can I find my condominium's rules and regulations?

How do I report noise, smoking, or another rule violation?

Do I need my own condominium unit insurance?

How can I attend an Annual General Meeting (AGM) or Board meeting?

How can I obtain condominium documents or records?

How do I update my contact information?

Can I install an EV charger in my parking space?

Can I renovate my unit?

What should I do if I experience water damage in my unit?

Where can I find information about my condominium's insurance coverage?

How do I receive important community announcements?